How long
will it take to receive my order?
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Yes, import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate from DyoCore's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.
You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
Do you
ship outside the United States?
Yes, DyoCore ships to customers all over the world
every day.
Ordering from DyoCore.com is easy, just place your order and we will contact you with available shipping options. You can also call 1-866-404-2428 for rates or email our international sales department direct at sales@dyocore.com.
How can I check the status of my order?
- Use the Track
Your Order section of our site.
- Click here or the Product link in the header/footer navbar on any Dyocore web page. Then log into your customer account.
- If your order states a "Shipped" status it has left our warehouse. You may trace the package(s) by utilizing the “Shipping” link under “Shipping/Tracking Information” (available for UPS, FedEx, and postal service). Then simply click on the tracking number provided next to the listed carrier.
We have a shipping calculator tool available on our product pages and also the shopping cart page.
NOTE: Some items can not be shipped via UPS, due to size, weight and other materials restrictions. Some items may also have additional materials/packaging charges. Shipping and handling rates are subject to change without notice.
How long do backordered items take to ship?It depends on the item. Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and receiving shipments at our distribution centers.
If I have an item shipped by truck freight is the driver responsible
for unloading the merchandise?
No, truck freight companies do not require their drivers
to unload shipments. An additional lift gate charge will apply if the
driver unloads the merchandise. The carrier will call and schedule the
delivery when you'll have unloading help on hand.
If I have more than one item on my order and an item is on
back order, do I get charged shipping twice?
Yes, each item is charged shipping when it leaves. However, you
are not charged any additional shipping from what was quoted at the
time of the order. The shipping cost is pro-rated.
What taxes are applied to my order?
Residents of Florida, Georgia, Iowa, Minnesota, North Carolina,
South Carolina, Tennessee, Texas, Virginia and Wisconsin must pay applicable
sales tax. If you are a tax-exempt customer in Florida, Georgia, Iowa,
Minnesota, North Carolina, South Carolina, Tennessee, Texas, Virginia
or Wisconsin, please send us a copy of your state's exemption certificate.
When can a trace be initiated on my shipment?
- Parcel Post - 14 working days after ship date.
- UPS - 10 working days after ship date.
- Truck Freight - 10 working days after ship date.
- Parcel Post
- UPS Ground
- UPS 2nd and Next Day Air
- FedEx 2nd and Next Day Air
- Yellow Truck Freight
- Yellow Exact Express
What is the DyoCore Return Proceedure:
Before returning merchandise, please note the following:
If your merchandise
arrived damaged, call the carrier that delivered your package within
24 hours of receipt.
Use the original box or use a sturdy substitute to ship items.
Goods must be returned
within 30 days of receipt for refund or exchange.
Items must be unused or defective to be returned. There may be a 15%
restocking fee for items that do not meet these conditions. Please call
customer service at 1-866-404-2428.
C.O.D. returns cannot be accepted.
Drop-ship items cannot be returned to DyoCore.
We pledge to respond as quickly as possible with your return authorization number and shipping instructions.
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As an alternative to email, we encourage you to call our customer service
line at 1-866-404-2428 (8AM to 5PM Pacific Time, Monday - Friday). Or
simply write to:
Attn: Customer Service
DyoCore Inc.
663 So. Rancho Santa Fe. #610
San Marcos, CA 92078